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Privacy & Cookies Policy

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Colin Bourne Mediation
Last updated: August 2026

I take your privacy seriously and am committed to protecting the personal information you provide to me. This Privacy & Cookies Policy explains what information I collect, why I use it, how it is protected and your rights in relation to your personal data.

1. Who is responsible for your information?

For the purposes of UK data protection law, Colin Bourne is the data controller responsible for personal information processed through this website and in connection with my professional mediation and related services.

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Contact details:
Colin Bourne
Telephone: 07545 289288
Email: colinpbourne@icloud.com

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If you have any questions about this policy or how your information is handled, please contact me using the details above.

2. Information I may collect

Depending on how you contact or engage with me, I may collect:

  • your name, telephone number and email address;

  • your organisation, role or professional details where relevant;

  • information you provide through a website enquiry form, email or telephone enquiry;

  • information required to assess or provide mediation or related professional services;

  • correspondence and records relating to an enquiry or instruction;

  • contractual, invoicing and payment information;

  • information relating to the administration of a mediation; and

  • limited technical information generated when you use this website, such as device, browser or website usage information.

 

Information relating to a mediation may sometimes include sensitive or special category personal data where this is relevant to the dispute. Such information will only be processed where there is an appropriate lawful basis for doing so.

3. How I obtain your information

Most personal information is provided directly by you when you:

  • contact me about my services;

  • submit an enquiry through this website;

  • correspond with me by telephone or email;

  • instruct me to provide professional services; or

  • provide information during the administration of a mediation.

 

Information may also be provided by solicitors, professional advisers, employers, organisations, other parties to a dispute or other authorised representatives where they contact me in connection with a potential or existing mediation.

4. Why I use your information

I may use personal information to:

  • respond to enquiries;

  • discuss and assess potential instructions;

  • provide mediation and related professional services;

  • communicate with parties and their representatives;

  • administer mediation appointments;

  • manage my professional relationship with clients;

  • issue invoices and maintain financial records;

  • comply with legal, regulatory, insurance and professional obligations;

  • protect or enforce my legal rights; and

  • operate, maintain and improve this website.

5. Lawful bases for processing

Depending on the circumstances, I may process personal information because:

  • it is necessary to take steps at your request before entering into a contract;

  • it is necessary to perform a contract with you;

  • I have a legitimate interest in operating and administering my professional practice;

  • I need to comply with a legal obligation; or

  • you have given consent where consent is the appropriate lawful basis.

 

Where processing is based on consent, you may withdraw that consent at any time.

6. Sharing your information

I do not sell personal information.

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Information may be shared where reasonably necessary with organisations or professionals supporting the provision or administration of my services, including website, IT, email, accounting or professional service providers.

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Information may also be shared with legal or professional advisers where necessary to establish, exercise or defend legal rights, including the recovery of unpaid professional fees.

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Where mediation information is confidential, it will be handled in accordance with the confidentiality arrangements applicable to the mediation.

7. How long I keep information

Personal information will only be retained for as long as reasonably necessary.

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Contact information, contractual records, invoices and records connected with professional instructions may generally be retained for up to eight years, taking account of legal, accounting, insurance and professional requirements.

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Information that is no longer required will be securely deleted or destroyed.

8. Security

I take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

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However, no internet or email transmission can be guaranteed to be completely secure.

9. Cookies and website technologies

This website may use cookies and similar technologies.

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Cookies are small files or pieces of information placed on or accessed from your computer, tablet or mobile device when you visit a website.

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Cookies may be used to:

  • enable the website to operate correctly;

  • remember website preferences;

  • maintain security;

  • understand how visitors use the website; and

  • help improve website performance and usability.

 

Some technologies that are strictly necessary for the operation, security or functionality of the website may be used without consent where permitted by law.

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Where consent is legally required for other cookies or similar technologies, they will not be activated until you have made the appropriate choice through the website’s cookie controls.

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You can change your cookie preferences through the website’s cookie settings where available. You can also control or delete cookies through your web browser.

10. Third-party websites

This website may contain links to third-party websites. I am not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies separately.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

  • request access to personal information held about you;

  • ask for inaccurate or incomplete information to be corrected;

  • request deletion of your information;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of information you have provided;

  • withdraw consent where processing is based on consent; and

  • complain about how your information has been handled.

 

These rights are subject to the applicable requirements and exemptions under UK data protection law.

To exercise any of these rights, please contact colinpbourne@icloud.com.

12. Complaints

If you are concerned about how your personal information has been handled, please contact me first at:

colinpbourne@icloud.com

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I will consider and respond to data protection complaints in accordance with applicable UK data protection law.

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You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Telephone: 0303 123 1113
Website: www.ico.org.uk

13. Changes to this policy

I may update this Privacy & Cookies Policy periodically to reflect changes to my services, website, technology or legal requirements.

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The latest version will always be published on this website.

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